海角社区

The class鈥檚 tropical voyage was integrated into the spring semester鈥檚 cruise management course to expose students firsthand to hospitality and tourism opportunities in the cruise industry, said Hunter.

While experiential learning enjoys a long history in higher education, 海角社区 鈥� because of its low student-to-faculty ratio 鈥� often is better positioned than other institutions to include experiential learning in the classroom, Hunter said.

Previous experiential outings have included a Carnival cruise, trips to the Florida State Fair, Florida Restaurant and Lodging Show, the World Equestrian Center, and behind-the-scenes tours of Amalie Arena and Raymond James Stadium.

In October, she began working with a group travel agent. When the class commenced in January, she engaged students in discussions about the pre-booking process. They brainstormed ways the cruise industry could simplify things for groups. Approaching the process through the lenses of both a cruise manager and passenger, the class reviewed the customer service it received for its Caribbean cruise.

Students also watched behind-the-scene videos, boned up on maritime laws and their application to the cruise industry, employment laws, ship registrations, the impact COVID-19 on the cruise industry. They also reviewed the layout, amenities, security and more available on a cruise ship.

The group 鈥� which two guests, two parents and Drs. Hunter and Shena Bowie, an assistant professor in the department of business and technology 鈥� shoved off from Port Canaveral with ports of call in Nassau, Bahamas and Royal Caribbean’s private island Cocoa Cay in the Bahamas.

Students were free to plunge their toes deep into the pink sand during the voyage 鈥� but it was work before play.

From the first day aboard the ship, students were charged with completing daily assignments. One assignment required them to take three selfies each day of the journey. One selfie included a restaurant. Another either a ship amenity or entertainment option. And the final was a snap with an employee, which had to include the employee鈥檚 first name, country, and role on the ship.

That interpersonal connection struck a chord with Manuel Frangis. 鈥淚 鈥� really enjoyed the cruise because I got to talk to the staff and got to know them and learn things about them,鈥� Frangis said. 鈥淟earning the ins and outs of the cruise was amazing because I never knew how it works.鈥�

Over dinner in the main dining room, Hunter conducted class. Students shared their daily experiences 鈥� what they learned, likes and dislikes, and suggestions for improving the cruise experience.

In Nassau, the class splintered into a smaller group that explored Bahamian culture and its people. Students ventured into the straw market where they honed their haggling skills and learned 鈥渉ow to politely say, 鈥楴o, thank you鈥� when approached,鈥� Hunter said.

Jonah Leonhardt came away a fan of the experiential learning approach: 鈥淚 enjoyed the cruise and it did help me to understand the topics that we learned in class.鈥�

And Dylan Hunter put a finer point on the experience: 鈥淚 feel when I went on the cruise it was a different experience being on the boat with learning all about the cruise industry and what makes the boat work and how many different positions the cruise (line) had. Overall, the cruise has helped me understand the cruise industry a lot more. With having the opportunity to go behind the scenes on the cruise ship opened my eyes to the world of cruising.鈥�